Terms & Conditions

Company: Costiera d.o.o., Luka 54, Rukavac, 21480 Vis, Croatia, OIB: 44849602243

  1. Reservation

For reservations, please contact Viktorija on email:viktorija@victoriousviscovery.comor call +385919058410. All prices are based on tariffs in effect at the same time of publication of this internet site and are all subject to reconfirmation at the time of your booking. Viktorija will check availability and send an email with the booking confirmation and invoice after the confirmation will be sent from the client.

  1. Deposit and payment

In any kind of reservation a DEPOSIT of 150 EUR per person must be received at the time of booking. This deposit is non-refundable and forms part of your final payment. The balance is due 45 days prior to tour departure. If we do not receive final payment by the specified date, we reserve the right to cancel the reservation. Upon execution of the remaining balance or the full amount, Costiera d.o.o. will send travel document / voucher. Final invoice will be send at the end of the tour. For late bookings (less than 30 days prior to departure), full payment is required at the time of booking. In the case of billing errors, we reserve the right to re-invoice with correct pricing. Service charge is not included in the price and therefore please tip at your own discretion.

  1. Cancellation fees

Cancellations must be advised to Costiera d.o.o. in writing. Per person cancellation fees apply as follows:

No. of days prior to departure Cancellation Fee
30+ days prior to departure Full deposit 150 EUR
29 – 22 days 35 % of the total paid amount
21 – 15 days 50 % of the total paid amount
14 – 0 days, no show 100 % of the total paid amount

  1. Guaranteed arrivals

In 2021 we intent to operate all our scheduled activities. In case of any unforeseen circumstances, Costiera d.o.o. reserves the absolute right to change and/or alter any specific departure date, and amend or cancel any of the arrangements for particular itinerary. In the unlikely event that a departure is cancelled, we will re-book passengers on the same tour with a different departure date or a similar tour. All re-bookings are subject to availability. If that tour is unacceptable, Costiera d.o.o. will refund all funds paid to Costiera d.o.o. ; there is no additional liability. Costiera d.o.o. cannot assume responsibility for any additional costs or fees relating to the issuance and/or cancellation of air tickets, ground transportation, extra accommodation surcharges, travel insurance, visa fees, taxes or any other travel arrangements not made through Atlas.

  1. Refunds for unused services

No refunds will be made for unused services (like transfer services) or unused part of the program included in tour price once travel arrangements have commenced, especially in the cases where passengers are unable to travel due to invalid travel documents (passports, visas). In case that client cannot find the arrival transfer/driver at the airports, they have to call emergency contact number in the travel documents.

  1. Complaints

Any complaints regarding service have to be given directly to the Costiera d.o.o. representative (Tour Escort) on the spot. Complaints have to be sent to Costiera d.o.o. within 15 days from the customer’s departure. Otherwise, such complaints will not be taken into consideration.

In accordance to Article 6 of the Law on Provision of Tourism Services and Article 10, Paragraph 3 of the Consumer Protection Act, we hereby inform our users that a written objection to the quality of contracted services can be submitted:

by mail to: Costiera d.o.o, Luka 54, Rukavac, 21480 Vis

via e-mail at: viktorija@victoriousviscovery.com

directly in the office of Costiera d.o.o. on the island of Vis

The receipt of the complaint will be sent to you without delay in writing.

The response to the complaint will be provided in writing no later than 15 days after the receipt of the complaint.

  1. Insurance

Costiera d.o.o. strongly recommends insurance to cover cancellation charges, trip interruption, accidents and baggage loss. Costiera d.o.o. accepts no responsibility for damage or loss of baggage or other personal property.

  1. Delayed arrival

We do not cover any refunds for missed /late flights and, subsequently, late arrival/no start of the tour. All additional costs have to be settled on the spot by passengers. We recommend that in case of delay clients call the emergency phone number which is in the travel documents.

  1. Programme prices

Program prices are per person or per room. Pre-stay and post-stay transfers are not included in the tour rate, but can be arranged on request.

  1. Passports and visas

A valid passport is required for all tour participants. All passengers, regardless of the passport they hold, should check with the appropriate consulates to determine if any visas are needed. Securing any needed visas is the responsibility of the tour participant.

  1. Travellers who need special assistance

Any disability requiring special attention must be reported to Costiera d.o.o. at the time of booking. Costiera d.o.o. will make reasonable efforts to accommodate the special needs of disabled tour participants, but is not responsible for any denial of services by carriers, hotels, lodges, restaurants, or other independent suppliers, nor any additional expenses incurred. Motor coaches and minibuses are not equipped with wheelchair ramps. We regret we cannot provide individual assistance to a tour member for walking, dining, getting on/off motor coaches and other transportation vehicles, or other personal needs. Travelers who need assistance must be accompanied by a qualified and physically able companion. Motorized scooters are unsuitable for touring.

  1. Your guests

Our guests under 18 years must be accompanied by an adult. On Actively-relaxed All-inclusive programme we do not recommend children under the age of 8.

  1. Health requirements

Our guests should check with the consulates and local health boards for the latest health requirements. No medical expenses will be covered for illnesses that occur prior to arrival or on the tour.

  1. Pets

Due to safety reasons and comfort for all passengers, animals are not allowed in our apartments and on our programme activities.

  1. Safety

Please be aware that during your participation in tours operated by Costiera d.o.o. or in any travelling, certain risks and dangers may arise beyond our control including, but not limited to, the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft or other means of transportation; the forces of nature, political unrest and accident or illness in remote regions without means of rapid evacuation or medical facilities. Costiera d.o.o. will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that Costiera d.o.o. will use its best efforts to ensure that adequate measures are taken.

  1. Responsibility

Costiera d.o.o. and/or its agents act only in the capacity of agent for the passengers in all matters pertaining to the tour, whether by plane, rail, motor coach, ferry, cruise boat or any other means of conveyance. They shall not be liable for any injury, damage or loss caused by neglect or default of any company or person engaged in conveying the tour, or any hotel proprietor or other person supplying services or material in connection with the tour.

  1. Force majeure

In case of any unforeseen circumstances during your cruise, including but not limited to: weather conditions, low or high waters, lock schedules, acts of God, government actions, political turmoil, disease, strikes, terrorism, general break down of equipment, closures or black outs of certain attractions listed in the program or similar, Costiera d.o.o. reserves the absolute right to change and/or alter any specific sailing date, itinerary or a series of departure dates.

In the unlikely event of a cancelled your booked programme, we reserve the right to offer an alternate date. If that tour is unacceptable, Costiera d.o.o. will refund all funds paid to Costiera d.o.o.; there is no additional liability.